Meet The Elko Total Eyecare Vision Care Team
At Total Eyecare, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our Elko patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.
Our Elko optometry professionals are passionate about providing high-quality care to our family of patients. We focus on providing comprehensive eye exams, a large selection of fashionable eyewear, and the best possible vision care. Come in today to meet our Elko staff and make an appointment.
Debbie, CPO, CPOC, Insurance Consultant
Debbie began working as a receptionist in the office in 1990. Throughout the years, she has cross trained in dispensing glasses, coordinating surgery and contact lens training. She now spends her day unraveling the complexities of numerous insurance plans and helping patients understand their insurance coverage. In April 2005, Debbie passed a written examination to be a Certified Paraoptometric. In November 2017, Debbie passed her CPOC exam. She continues to attend education regarding optical coding and HIPAA regulations. Outside the office she is active in the community in various organizations and fundraisers to give back to her community. She enjoys spending time with her family and especially her two grandchildren.
Angela, CPOT, Office Manager
After working as a technician for 24 years, Angela is now our office manager. She joined the staff in 1992. She holds a Bachelor of Science in Business Administration, emphasis in Financial Management, minors in Economics and French from the University of Montana. In June 2003, she completed the practical and written exam for her CPOT certification with the AOA. She has decided that Optometry is much more interesting than the world of finance.
Paula, CPOA Optometric Technician
Paula currently works as an Optometric Technician, but she started in our office as a Patient Coordinator in April 2012. In 2014, she became a Certified Paraoptometric and in 2016 received her second certification as a Certified Paraoptometric Assistant. She graduated from Spring Creek High School and then attended Great Basin College. Paula's primary duties as an optometric technician are pretesting patients, special testing for the doctors, instructing and educating patients about contact lenses and checking patients out. Currently, she is working towards a B.A. in Social Work.
Kathleen, CPO, Glass Lab Manager/ Dispensing Optician
Kathleen became part of our team in February 2011. Being a native to Nevada has given her the opportunity to have lived and worked in Elko for over 30 years. She attended Links School of Business in Boise, Idaho and has work experience in the medical field. Her past work experience has been a great asset to our team. Kathleen is able to assist patients in finding the best eyewear for their individual needs and provide information on current lens choices. She also manages the other team members in the glass lab. In her free time, she enjoys cooking and spending time with her husband and two children.
Kayli, COA, CPOA Optometric Technician
Kayli joined the Total Eyecare team as an optometric technician in November 2015. She has been an ophthalmic assistant since 2006 and a Certified Ophthalmic Assistant since 2011. She became CPOA and Team Leader in 2017. She graduated from Elko High School, attended Great Basin College and received an Associates of Art degree from Truckee Meadows Community College. She enjoys spending time with her two children and taking photographs in her spare time.
Crystal, CPO, Optometric Technician
Crystal joined our office in May of 2016. She moved from Reno, where she attended TMCC and worked for TMCC Adult Basic Education where she performed orientation, proctored tests for ESL and GED students and assisted them with registration. She has worked for 7 years in customer service also working for Renown Hospital as a scheduler, gaining medical knowledge and receiving a certificate for a perfect score on all monitored calls. She is currently working towards her Certified Paraoptometric certificate.
Consuelo, CPO, Optometric Technician
Consuelo started working for Total Eyecare in 2012 while still in high school. She started working at the front desk as a Patient Coordinator and now is an Optometric Technician. She will take her CPO test in August 2017. She is one of our bilingual staff members.
Mayra, CPO, Patient Coordinator
Mayra is an Elko native. She graduated from Elko High School and worked in customer service for 3 years. She moved to Reno for Beauty School and worked as a cosmetologist for 3 years and decided she needed a change. She started at Total Eyecare in Jan 2017 after coming back from her honeymoon. “She likes to sit in the Total Eyecare chairs.” She is also one of our bilingual staff.
Blanca, Optometric Technician, Dispensing Optician
Blanca was born and raised in Elko. She graduated from Elko High School and worked in dentistry for 3 years. She started working at Total Eyecare in 2014 as a Dispensing Optician. She is now cross trained as an Optometric Technician. She is also bilingual. In her free time, she likes to spend time with her husband and daughter, running, and working out.
Jordan, CPO, Patient Coordinator
Jordan started working with the Total Eyecare team in June 2017, billing insurances and placing the order for patient’s eyewear. She now works at the front desk as a patient coordiantor. She is a native Nevadan and grew up on her parent’s ranch. She attended Spring Creek High School and Great Basin College. She enjoys spending time outdoors soaking up the sun.
Tracy, Patient Coordinator
I was born & raised in Utah. I moved to Fallon, Nevada in 1996 and lived there for 19 years. I moved to Elko in 2015 and started working for Total Eyecare January of 2018. I have a background in insurance. I am enjoying the community and spending time with my family.
Alyssa, Patient Coordinator
I was born & raised in Elko, Nevada. I graduated from high school and am attending Great Basin College and should have my Associates of Applied Science Degree the Fall of 2018. I had prior experience in customer service and medical scheduling before I started with Total Eyecare. I enjoy hiking, hunting, fishing, golfing and especially spending time with my friends & family.
Malinda, Insurance Billing
I have served in various Customer Service fields for 20 years, including scheduling, billing, payroll, transaction coordinator, and office manager. I’m a mother, wife, coach, Relay for Life Team Captain, friend and avid reader. I’m available and happy to help with any questions you may have regarding your bill.
Andrea is currently working in the glass lab as an optician. She has worked as an optician since September of 2017 and joined the Total Eyecare team May of 2019. She loves working in the optical field and has a desire to obtain her paraoptometric certification, as well as further her education by becoming a fully licenced optician. In her spare time, she enjoys spending time with friends and family, and loves being in the outdoors. Andrea looks forward to helping you find a pair of glasses to fit your optical needs!